Cancelation/Damage

Our Cancelation and Damage Policy

Paying online or calling Provincetown Aquasports and giving Credit Card information means you are making a BOOKING not a RESERVATION.  Booking means you are paying 100% for a service at Provincetown Aquasports.  Cancelation of a Booking will result in a refund as follows.

CUSTOMER CANCEL “DAY OF” BOOKING – NO REFUND

CUSTOMER CANCEL LESS THAN 48 HOURS FROM BOOKING TIME – 50% REFUND.

ALL OTHER CUSTOMER CANCELLATIONS – 75% REFUND

NO CALL NO SHOW – NO REFUND

CUSTOMER RESCHEDULE FOR ANY REASON – $50

IF PROVINCETOWN AQUASPORTS HAS TO CANCEL FOR ANY REASON, CUSTOMER WILL RECEIVE A FULL REFUND

WEATHER CANCELLATION POLICY:  Paddle Sports will likely result in customers getting wet.  This includes getting wet from rain.  Light or intermittent rain does not warrant a “refundable” customer cancelation.  Please remember you have booked an Aquasport!  Provincetown Aquasports reserves the right to determine if the weather is ok for safe operation of Paddle Sports or not.

Provincetown Aquasports does not rent equipment with large dents or holes.  If the customer returns equipment with large dent or hole you will be charged.

1 PERSON SIT ON-TOP KAYAK OR STANDARD PADDLE BOARD

Large dent $100

Hole in kayak/paddle board or lost kayak/paddle board $600

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2 PERSON SIT ON-TOP KAYAK, PREMIUM PADDLE BOARD, 1 PERSON SIT INSIDE KAYAK

Large dent $100

Hole in kayak/paddle board or lost kayak/paddle board $700

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BROKEN/LOST KAYAK PADDLE OR LIFE JACKET $60

BROKEN/LOST PADDLE BOARD PADDLE $80

BROKEN/LOST SITTING CHAIR $80

BROKEN/LOST LOUNGE CHAIR $200

BROKEN/LOST BEACH UMBRELLA $250

All policies are non-negotiable