Cancelation/Damage

Our Cancelation and Damage Policy

Paying online or calling Provincetown Aquasports and giving Credit Card information means you are making a BOOKING not a RESERVATION.  Booking means you are paying 100% for a service at Provincetown Aquasports.  Cancelation of a Booking will result in a refund as follows.

CUSTOMER CANCEL “DAY OF” BOOKING – NO REFUND

CUSTOMER CANCEL LESS THAN 48 HOURS FROM BOOKING TIME – 50% REFUND.

ALL OTHER CUSTOMER CANCELLATIONS – 75% REFUND

NO CALL NO SHOW – NO REFUND

CUSTOMER RESCHEDULE FOR ANY REASON – $50

IF PROVINCETOWN AQUASPORTS HAS TO CANCEL FOR ANY REASON, CUSTOMER WILL RECEIVE A FULL REFUND

Provincetown Aquasports does not rent equipment with large dents or holes.  If the customer returns equipment with large dent or hole you will be charged.

1 PERSON SIT ON-TOP KAYAK OR STANDARD PADDLE BOARD

Large dent $100

Hole in kayak/paddle board or lost kayak/paddle board $500

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2 PERSON SIT ON-TOP KAYAK, PREMIUM PADDLE BOARD, 1 PERSON SIT INSIDE KAYAK

Large dent $100

Hole in kayak/paddle board or lost kayak/paddle board $700

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BROKEN/LOST KAYAK PADDLE OR LIFE JACKET $60

BROKEN/LOST PADDLE BOARD PADDLE $80

BROKEN/LOST SITTING CHAIR $80

BROKEN/LOST LOUNGE CHAIR $200

BROKEN/LOST BEACH UMBRELLA $250

All policies are non-negotiable